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ABOUT
WREN LESTER, PhD, CPHQ, CPXP, LSSBB
Chief Experience Officer |
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Dr. Wren
Lester is the Chief Experience Officer at a large
academic medical center in New York City where she plays
a key role in the COVID19 Task Force. Dr. Lester acts as
a facilitator of process redesign for expansion strategy
and ‘New Normal’ planning. She developed new services to
meet surge demand while sustaining the patient
experience. She conducted rapid implementation of
innovations to comply with patient isolation and strict
infection control requirements. Dr. Lester has a track
record of success in creating a culture of service
excellence to motivate diverse, cross-functional teams
to achieve business and financial objectives through
statistical process control and work flow optimization.
Ongoing, Dr. Lester focuses on leadership development,
middle manager coaching and staff training to improve
patient experience and workforce engagement. |
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